Aim

To provide candidates with the knowledge and skills required to deliver scenario based conflict management training.  This course is one of those required by trainers delivering Unit 2 training for SIA approved courses with effect from 1 January 2006.

Duration

The course is project and classroom based.  A project must be completed before Unit 2 (Scenario based training) can be udertaken.  Project work should take 2 weeks in the workplace and Unit 2 is 3 days in the classroom.

Who Should Attend

• The following would benefit from attending this course:
• Trainers wishing to deliver Unit 2 SIA approved training
• Trainers requiring this qualification to comply with SIA regulations
• Conflict Management trainers in all industries

Benefits

• Comply with current regulations regarding conflict management training
• Increase employability as security industry trainers
• Gain more work
• Earn more money

Objectives

By the end of this course candidates will:

• Understand aggression
• Know how to deal with aggression in themselves and others
• Know how to conduct potential conflict risk assessments
• Improve personal skills
• Know how to effectively respond to conflict situations
• Be able to develop and deliver scenario based training

Course Content

During the course candidates will learn:

• Behaviour patterns in individuals and groups
• How adrenalin affects aggression
• How perception affects attitudes
• How to respond to different situations
• How to safely deliver conflict management scenarion based training
• The role of the instructor in scenario based training